Support centre contact details
Telephone Number: 086 11 PRIZM (086 11 77 496)
Fax Number: 086 687 1274
You can contact our support team from
8am to 5pm – Monday to Thursday
8am to 2pm – Friday.
Or you can create a support ticket:
Please log in or register.
If you already have Prizm Payroll installed and want to do an update install, first uninstall the previous version
|Errors during installation
More details on installation errors can be found on the readme.txt file included in the Zipfile download / CD
|Errors after installation
Prizm Payroll opens but clicking on any button has no effect.
|Reason:||Excel has disabled the macros as a security measure|
|Solution:||Macro security must be set to Medium to enable you as the user to activate the macros – Goto Tools , Macro, Security, Set Security level to Medium – Close Excel and reopen Prizm Payroll|
|Solution:||Please upgrade to any version greater than Excel 97 Prizm Payroll opens and then freezes. Displays a form with Text1 description|
|Reason:||The security measure has a bug which has not been resolved. If the program is still loading and the user clicks on the any button Excel freezes.|
|Solution:||Close Excel using Ctrl+Alt+Delete – Reopen Prizm Payroll, but wait patiently till you note there is no more hard drive activity – Proceed to use the program. If the program is a registered version this should not happen.|
Prizm payroll gives an error message – “An error has occurred in the application.”
Solution: Record details of the error and phone support 086 11 77 496.