Support centre contact details
Email: support@prizm.co.zaYou can contact our support team from
8am to 5pm – Monday to Thursday
8am to 2pm – Friday.
Or you can create a support ticket:
Please log in or register.
INSTALLATION QUESTIONS
If you already have Prizm Payroll installed and want to do an update install, first uninstall the previous version
| Errors during installationMore details on installation errors can be found on the readme.txt file included in the Zipfile download / CD | |
| Errors after installation Prizm Payroll opens but clicking on any button has no effect. | |
| Reason: | Excel has disabled the macros as a security measure |
| Solution: | Macro security must be set to Medium to enable you as the user to activate the macros – Goto Tools , Macro, Security, Set Security level to Medium – Close Excel and reopen Prizm Payroll |
| Reason: | Excel 97 |
| Solution: | Please upgrade to any version greater than Excel 97 Prizm Payroll opens and then freezes. Displays a form with Text1 description |
| Reason: | The security measure has a bug which has not been resolved. If the program is still loading and the user clicks on the any button Excel freezes. |
| Solution: | Close Excel using Ctrl+Alt+Delete – Reopen Prizm Payroll, but wait patiently till you note there is no more hard drive activity – Proceed to use the program. If the program is a registered version this should not happen. |
| Other errorsPrizm payroll gives an error message – “An error has occurred in the application.”
Solution: Record details of the error and phone support 086 11 77 496. |
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